Jonathan Arron Residential values all of our customers highly, and we believe you have the right to a fair, swift and courteous service at all times. This document sets out the complaints procedure for Jonathan Arron Residential.
2) We will acknowledge your complaint within 5 working days of receipt of your complaint. We endeavour to deal with it promptly, effectively and in a positive manner.
3) We will investigate your complaint and endeavour to send a final response to you within 4 weeks of receipt of your complaint. If we are unable to provide you with a final response within this time we will send you an update.
4) We will endeavour to send a final response to you within 8 weeks of receipt of your complaint. If we are unable to provide you with a final response within this time frame, we will write to you explaining why and advise you when you can expect a final response.
5) If more than 8 weeks from the date of your complaint has past and you haven’t received a final response, or you are dissatisfied with the final response you have received (at any stage of the process) you can write to:
Property Redress Scheme